- What do I need to name my home page?
index.html or index.htm.
Make sure that you load your files into your public directory. When
you FTP or
access the site through your shell account you
need to go up two directories to get to the public web folder. With FTP
you can set the initial remote directory as ../../web.
- How do I transfer files to and from the server?You can use an FTP application for
- Do you have any information or resources for new webmasters who are
building their site?Yes, check out our Web Design
- Where can I view my website statistics (log file
report)?http://yourdomain.com/stats/ (replace "yourdomain.com" with your
This is a program called http-analyze 2.2. It provides a wealth of
information about who has visited your site by day, hour, country, etc.
You can also find out who's linking to your site, what type of browser
visitors are using and much more. This is included for free with all our
hosting plans, but we do not provide any support for it. For help on
interpreting the results, check out: http://www.netstore.de/Supply/http-analyze/results.html
-- OR --
In your site admin, under "web usage". Web usage reports can be
generated daily or weekly (the default it set to weekly). To change this
setting, go to the settings area of your control panel.
- Can I delete the /stats directory?The /stats directory is automatically created for each site on the
server by http-analyze, the stats program that we have running on the
server. The directory is owned by root and cannot be deleted and even if
it were it would be re-created again by http-analyze when it runs the
next time. There is no way for us to turn of the stats program for just
one site on the server. If you are concerned about public access to that
directory, we can be password protect it for you.
- Do I have access to my raw log files?Yes, in your site admin, under web usage there is a button for
downloading your log files or you can download them through FTP.
You can download your log files to your local machine to view log
information or use with an external log analyzer.
- How often are log files rotated?The log files are rotated when they reach 10% of the total space
allocated for your hosting account. If you are on the Viet Internet 100 (100MB)
plan then your log files will rotate at 10MB. That means that once a
maximum of 10Mb worth of data accumulates in your log file, it is
automatically archived as a file named web.log.gz. When the next round
of rotation starts, the current web.log.gz will be replaced by a new one
with the most recent log file data. At that point a new web.log file
will be created and start collecting new access information.
If you are on the Viet Internet 100 plan and your site has high amount of
traffic which is causing your log file to rotate often, you might
consider upgrading your account to the Viet Internet 250 plan. That way your log
file will rotate at 25MB instead of 10MB (10% of the total allocated
If you are interested in saving all your log file info over time,
here are a couple things you could to do: