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General Information
  1. What kind of servers does Viet Internet use?
    All of our sites are hosted on servers running Linux 2.2 (a flavor of Unix) and Apache 1.3.6.
  2. What is Viet Internet's connection to the Internet?
    Our servers are co-located at data center using a Cisco powered network with OC-12, OC-3 and DS-3 connections to multiple backbones provided by Intermedia, Qwest, SAVVIS, SBC Communications, Time Warner Telecom & UUnet.
  3. What are some of the specifics of the data center where the servers are located?
    1. 80-minute backup batteries and a 750-kilowatt diesel generator
    2. 24 hour security with biometric hand-scanning for strict access control
    3. 24-hour HVAC with redundant chillers to maintian optimal temperature
    4. Cisco Enterprise switches running HSRP (hot failover)
    5. diverse data cabling paths to the server racks and all servers receive conditioned power
  4. How often are the servers backed up?
    Data backup is done in real time using RAID 1 hard drive mirroring. Basically every time you create a file, a duplicate is copied to another drive that is an exact copy of the main drive. That way if the primary hard drive fails, the secondary drive will immediately take over until the defective drive is replaced.

    In general it's always a good idea the you backup your site to your local machine regardless of any server-side backup.

  5. How long has Viet Internet been in the hosting business?
    We have been hosting websites since November 1999.
  6. Who are some of Viet Internet's customers?
    We host all types of websites used by small business, non-profits, artists and individuals. Check out our customer list and see what they have to say in order to get a better idea of who is using our service.
  7. Can my website be accessed both with and without the preceding "www"?
    Yes.
  8. Does Viet Internet offer a money back guarantee?
    Yes, we have a 30 day money back guarantee. If you are not completely satisfied with our hosting we will refund your money, no questions asked.
  9. Does Viet Internet offer require any minimum contracts?
    Absolutely not.
  10. Does Viet Internet have a referral program?
    Yes, you'll receive a $20.00 credit for each customer that you refer to us. A credit of $20.00 will be applied to your account once the customer you have referred to us has paid for their first month of hosting. This credit can only be applied to current or future web hosting and cannot be cashed out. A credit will not be issue to an account with past due balance over 30 days.

    To insure that you receive proper credit for a customer that you refer, ask them to list your name and domain name in the "Person who referred you" field on our order from.

  11. Does Viet Internet provide internet connectivity like dial-up or DSL services?
    Viet Internet does not provide any kind of internet connectivity internet, but you will need to have internet access in order to administer your account.
  12. Does Viet Internet offer website design and maintenance services?
    We don't have our own in-house design team, but here are some web desigining services that we recommend.

    If you are planning on designing your own website, please check out our Web Design Resources page where you will find some useful links to help you get things started.

  13. Can I use my website for commercial purposes?
    Absolutely. It's your website, you can do whatever you want to do with it as long as it's within the guidelines outlined in our Terms of Services that you agree to when you sign up.

    We don't host porn sites, but we do allow erotic photography, erotic art and other adult material. You are responsible for making sure that you provide proper warnings and disclaimers concerning the contents of your website.

    Our definition of a porn site is a website that sells memberships to access adult images and video. We consider these ecommerce sites which is something that do not really host. Most adult sites in general tend to have a heavy load on the server because they attempt to attract as much traffic as possible to the site and the visitors to these sites in turn download a high volume of files. We do not host any sites that may have a adverse affect on the performance of our servers and the sites they host.

    If you're sill not sure how we would classify your site, then contact us, referncing the url of your site and we'll let you know if it is the type of site that we can host.

  14. Can I use Microsoft's Front Page Extensions with my website?
    We do not support Front Page Extensions.
  15. Do you support PHP, SQL, mySQL, ColdFusion, ASP, JSP, Java servlets, Python, Pike, Lasso, TCL or Zope?
    We do not offer any of these programs or services.

    Our service mix is tailored to the types of sites that we host, which are generally small content sites with only requires basic services such as cgi, shell access, ssi, etc. This works quite well for the more than 1000 domains that we host. Also, by not offering these services we have been able to successfully filter out larger, more resource intensive sites. Knowing exactly the type of site that we can best host helps keep our pricing reasonable and support responsive. We understand that as some of our customer's sites grow and become more complex they will need to move to a larger host with a wider range or services.

  16. Can I install external software on the server?
    We do not allow outside software or programs (aside from cgi scripts written in Perl) to be installed on our servers. This is to preserve the integrity of our servers and maintain optimal performance. Since many websites share one server, additional software for one site, might adversely effect the other sites on the same server.
  17. Do you have a reseller program or do you you co-locate servers?
    No, our focus is on hosting individual sites.
  18. I would like to add a "Powered by Viet Internet" button to my site (if you wish to recieve our "starving artists" discount then you'll need this), what code should I use?
    Please visit Banners Page
  19. Is there a SSL (secure server) option available for a sercure server?
    Yes, SSL (secure server) with 40-bit or 128-bit SSL encryption is available for $5.00/month + $20.00 setup. You can use your own certificate (Verisign or Thawte) or our certificate with 40-bit encryption combined with our shared secure server: secure.vietinternet.com.

  20. Do you offer any ecommerce packages?
    No, but it is possible for you to build an online store under your hosting account. You would need to setup a merchant account and gateway (if you don't already have them), then install a shopping cart script. We can provide the  secure server using either your certificate or our shared Verisign certificate.

    Another option would be to use a turnkey ecommerce ecompany where you would setup the store on their server and point users to it from your site. A couple of good examples of this would are ibill, Yahoo! Store. Here's Yahoo's list of Online Store Builders.

  21. Do you recommend any search engine submission services? If not, how do I go about submitting my domain to the major search engines?
    We do not recommend any search engine submission services since it is impossible for any company to guarantee you placement in search engines, regardless of how much they charge you. Your best bet is to add all the proper meta tag info, carefully read through the submission rules for each search engine and submit your domain to the main search engines every few months (every search engine some kind of "add url" page). Since there are really only about 25 search engines that most people use, it's a pretty easy process. A really great resource for search engine information is Search Engine Watch http://www.searchenginewatch.com, specifically their "Search Engine Submission Tips" section.


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